It is the aim of our team as far as possible to offer bespoke service to the individual needs of all guests, ensuring all are treated equally and according to their needs. The following is a summary of our provision of facilities and services in order to assist us in this objective.
This access statement addresses some of the issues that mobility challenged people may need to be aware of, however it also provides practical information for all guests that stay with us or use our facilities.
We ask that when making an enquiry prospective guests make us aware of any special needs or diets that may be required, so that we can fully understand and work towards satisfying any required amendments to our service that may be needed to ensure that you have a memorable visit.
• You can contact us by telephone, e-mail and post see our website for contact details.
• Our aim is to deal with information enquiries within a maximum of forty-eight hours of receipt wherever possible.
• The nearest mainline train station is Taunton (27 miles) with connections to London, the Midlands & throughout the South West, with an integrated rail bus connection to Minehead (5 miles).
• We are able to arrange a local taxi collection and return service to train stations, airports and other destinations, as well as day trips to sites of interest, this is a chargeable service.
• There is a bus stop opposite the house from which a bus can be taken to Minehead, Porlock, Lynton, Lynmouth and surrounding areas. The Exmoor National Park website promotes a comprehensive range of environmentally friendly travel information:
• As a Late Medieval site we do have some constraints centred on the structure of the building and grounds, and as such, we are currently unable to offer any dedicated rooms for the less able. However, upon contacting us to enquire or make a reservation we will discuss any special needs and describe how we can to be of assistance within these constraints. If following this assessment we feel we are unable to accommodate any potential guest comfortably and to their complete satisfaction, we will make every attempt to suggest a suitable alternative within the area.
• Upon making a reservation, we will require the full name address and contact telephone number of the guest, as well as e-mail address so that we may send confirmation of the reservation. We prefer a paper free confirmation if possible to avoid unnecessary waste paper. We will also ask for a credit/debit card number, start and expiry date and security code to hold the room. Our cancellation policy will be detailed on your confirmation letter.
Arrival and car parking facilities
• Cross Lane House offers complimentary parking to all of our guests. This is a gravelled surface followed by a pedestrian route through an ancient cobbled courtyard. Assistance will always be available to the best of our ability where needed.
• We will always ask guests if they require assistance with luggage and will of course take this to their rooms.
• We collect as much detail at the time of reservation to ensure that the registration process on arrival is simple and kept to a minimum.
Main entrance, public areas and in general
• There are two steps down from the front door leading into to the main hall at Cross Lane House. The main entrance door is approximately 96cm wide, leading from a gravel path to a tiled floor hallway, off which are the dining room with oak wood floor and lounge with a slate floor. By arrangement any guests with mobility challenges are welcome to be dropped off in the courtyard area next to a gently inclined stone ramp with handrail at the linhay entrance, the door of which 81cm wide.
• To the right of the hallway is the dining room, the entrance of which measures 79cm wide and further along on the left the lounge, the entrance of which measures 89cm with a small step up of approximately 6cm cm high.
• To the rear of the L shaped hall are toilet facilities including full disabled suite with pull cord alarm, the entrance to which measures 77cm.
• A carpeted staircase leads to Court & Fry rooms. The staircase does contain a turn, and the steps are on average 21cm high in total there are 12 steps to the top. Both rooms are located a short distance from the top of the stairs.
• The Fry Room is a large carpeted room with en-suite facilities and is all on one level.
• The Court Room is a smaller carpeted room and has an en-suite bathroom with a small step to the dressing area measuring 6cm followed by a larger step measuring 20cm leading to the main bathroom area.
• The Acland Suite & Pluck Master Bedroom are accessed from the lounge through a door which measures 65cm leading to a carpeted staircase. The narrowest part of the staircase is 65cm and contains 12 steps to ascend to the top. This leads to a level landing the far end of which is the Acland Suite, a carpeted double bedroom the door to which is 82cm wide. To the right in the suite is a small corridor with a step up and down which measures 7cm leading to a carpeted single bedroom the entrance to which is 69cm and the shared suite bathroom which contains a small step up of approximately 9cm.
• The Pluck Master Bedroom is located at the top of the above staircase on the right. The doorway to which measures approximately 79cms. This is a large room with sitting area and a single level ensuite shower room the access to which is at the far side of the room with a step up of approximately 17cms.
• All rooms contain telephones with access to an outside line.
• Cross Lane House has two main staircases leading to the first floor Step heights and widths vary from step-to-step unavoidable in a building of its age, so guests are requested to take their time and tread with extra care than they would normally when ascending and descending the staircases.
• A full fire alarm and emergency lighting system is in place in order to promote prompt evacuation in case of emergency.
• Due to the age of the house, floor levels can be uneven and there are occasional steps causing potential trip hazards.
• The nearest emergency exit routes are identified in the guest information folder. Further familiarisation can be arranged upon request.
• Guide dogs are made welcome. We can supply water and food bowls upon request and suitable food can be made available with prior notice.
• Furniture is flexible and can be moved upon request, as long as this does not inconvenience fellow guests or put our guests or team at risk.
• Chairs with arms are available on request.
• Tables have an under-space of 70cm, most are square with round single pole bases. We have chairs which can be moved to accommodate wheelchair users.
• Menus are provided at all meal times and can be made available in large print upon request. We are always pleased to offer guests use of spare reading glasses, a magnifying glass, a torch or are happy to personally read the menu to anyone.
• Table service is undertaken for all service of food and beverage.
• Every effort is made to maintain the house at an even comfortable temperature. However, people’s expectations and desires can vary in this regard. All radiators have individual thermostats for greater flexibility.
• Mobile phone reception can sometimes be poor, dependant on the network.
• We have three exit doors in case of emergency, none of which require a key to exit.
• If you require more assistance than normal in the event of evacuation please notify us on arrival and use the door handle card located in your bedroom drawer, we will ensure you are given special attention.
• We are strictly a non-smoking building.
• We can keep medication refrigerated upon request, but this service will not be available 24 hours.
• Details of alerting us to an emergency can be found in the guest information folder in each room.
• Upon request we will make this access statement available in a larger print format.
• We have a dedicated professional team who will always do their best to offer discreet assistance or lend an arm of support when requested.
All measurements are approximate and produced to the best of our ability. We are unable to take responsibility for errors or omissions.
Access Policy V3 reviewed November 2015